Imibuzo Evame Ukubuzwa

Izimpendulo zemibuzo evame ukubuzwa mayelana necala leklasi, iSivumelwano, isizathu sokuthi kungani kungenzeka uxhunyiwe, nokuthi yini ongayenza. Uma ungayitholi impendulo yakho, sicela uxhumane nethimba lethu lokweseka lapha.

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Kuboniswa yonke imibuzo

Mayelana necala

I-class action kuba lapho umuntu oyedwa noma abaningi ababizwa “ngabameleli” beletha icala enkantolo egameni leqembu labantu abakholelwa ukuthi banemibango efanayo yomthetho ephuma esizathwini esifanayo somthetho.

Lokhu kuvumela wonke umuntu ukuba alethe izimangalo zakhe ndawonye ecimbangweni elilodwa, esikhundleni sokuthi umuntu ngamunye aqale elakhe. Leli qembu libizwa “ikilasi,” kanti amalungu alo abizwa “amalungu ekilasi.”

Uma i-class action ixazululiwe ngesivumelwano, iNkantolo ixazulula amathuba omthetho kuzo zonke izilungu zekilasi ngesikhathi esisodwa bese ivuma isivumelwano esihloselwe inzuzo yazo zonke izilungu zekilasi.

I-Volkswagen yabhekana necala le-class action eliphakanyisiwe elafakwa ngo-2018 eNkantolo ePhakeme yaseNingizimu Afrika (iGauteng Division, eJohannesburg) elihlobene nokukhishwa kwemfucumfucu kwezinye izimoto zeVolkswagen ne-Audi ezinama-injini e-diesel uhlobo EA189 eNingizimu Afrika.

UMlawuli Kazwelonke Wezincazelo Ezimpoqo (“NRCS”) wathola ukuthi izimoto zekilasi ezathengiselwa eNingizimu Afrika zihambisana nemithetho yokukhishwa kwemfucumfucu esebenzayo.

Ngalokho iVolkswagen yenqabile noma yikuphi ukubekwa icala noma ukwenza okungalungile. Njengengxenye yezibopho zeVolkswagen Group zokuxazulula amacala omlando ahlobene nokukhishwa kwe-diesel, iVolkswagen yaseNingizimu Afrika ingene esivumelwaneni se-class action ukuze kuxazululwe izimangalo. Noma yikuphi ukukhishwa kwemali kwenziwa njengophawu lobubele ngenhloso yokunikeza ukuqinisekiswa, ukusheshisa kwezohwebo, nokugwema izindleko ezengeziwe zomthetho.

Uma wathenga noma waqasha izimoto ezithile zeVolkswagen noma i-Audi ze-diesel ezine-injini ye-EA189 ngaphambi kuka-22 September 2015, kungenzeka ufanelekele inkokhelo ngaphansi kweSivumelwano esiphakanyisiwe uma uthumela isimangalo esivumelekile ngesikhathi.

I-Spot Settlements yinkampani ezimele yona uqobo enamukelwe ngokuhlanganyela phakathi kwamaqembu eSivumelwano futhi yaqinisekiswa yiNkantolo ePhakeme yaseNingizimu Afrika (iGauteng Division, eJohannesburg) ukuba isebenze njengeMphathi Osemthethweni weSivumelwano ohola uhlelo lwezaziso nezimangalo zeVW EA189 Diesel eNingizimu Afrika. I-Spot Settlements ayihlobene namaqembu acalweni.

Cha, lesi sivumelwano se-class action asiyona inkohliso. Isivumelwano sixazulula izimangalo zomthetho ecikweni eliphambi kweNkantolo ePhakeme yaseNingizimu Afrika (iGauteng Division, eJohannesburg), futhi sihambisana nokuqondisa kanye nokuqinisekiswa yinkantolo.

Uma ufuna ukuziqinisekisa, ungaxhumana nesitolo seVolkswagen esiseduze. Ungaxhumana futhi neVolkswagen of South Africa’s customer centre ku-support@vwconnect.co.za noma ucingo 0860 434 737 ukuqinisekisa ubuqiniso beSivumelwano.

Uma kukhona okuxhumana nawe ethi lokhu kuphathelene nalesi Sivumelwano, sicela uxhumane ne-Spot Settlements ukuze uqinisekise ubuqiniso bolwazi, isixhumanisi noma i-imeyili oyamukele. Imininingwane yokuxhumana iyatholakala ekhasini le-Contact. Izinombolo zocingo, WhatsApp ne-Telegram ezizosetshenziswa ukuxhumana nawe zifakiwe lapho. Ezinye izinombolo ezisebenzisa ilogo yethu, ulwazi noma ezizenza sengathi zingathi thina zingaba wukhwabanisa.

Ukufaneleka

Uma wathenga noma waqasha izimoto ezithile zeVolkswagen noma i-Audi ze-diesel ezinjengethuluzi le-EA189 ngaphambi kuka-22 September 2015, kungenzeka ufanelekele inkokhelo ngaphansi kweSivumelwano esiphakanyisiwe uma uthumela isimangalo esivumelekile ngesikhathi.

“Ikilasi leSivumelwano” lichazwa ngokusobala njengabo bonke abantu (kubalwa nezinkampani) abathi ngaphambi kuka-September 22, 2015, bathenga (ngokuqondile noma ngezinhlelo zemalimboleko zomuntu wesithathu eziphethwe yiNhlangano Yezezimali) noma baqasha Imoto Yekilasi. Lezi zinkampani nabantu abangezansi bayakhishwa ekilasini:

  • Izikhulu, abaqondisi nabasebenzi beVolkswagen South Africa (“VWSA”);
  • Izinkampani ezihlobene neVWSA kanye nezikhulu, abaqondisi nabasebenzi bazo;
  • Abasabalalisi kanye nezikhulu, abaqondisi nabasebenzi babo abahlangene neVWSA;
  • Izikhulu zenkantolo eziphethe icala kanye namalungu emindeni yazo asondelene, kanye nabasebenzi benkantolo abahambisana necala;
  • Izinhlangano noma izikhungo ezinikeza ukuxhasa ngezimali amalungu ekilasi; kanye
  • Bonke abanye abasemakilasini abazizikhuphayo ngesikhathi nangendlela efanele njengoba kubekwe esivumelwaneni seKilasi futhi kuchaziwe kule webhusayithi.

Uma kukhona izimangalo eziningi ezivumelekile ngemoto efanayo (isb., abanikazi ababili bangaphambili), uMphathi weSivumelwano uzohlukanisa inkokhelo yemoto ngokulinganayo phakathi kwabo.

Ungafaka isimangalo ngazo zonke izimoto ezifanelekile ozibe unazo noma eziqashwe yibo ngesikhathi esifanele.

Uma ubunemoto noma uyiqashile iVolkswagen noma i-Audi eneinjini ye-EA189 ngaphambi kuka-22 September 2015, usengase ufanelekele, noma ngabe usuyithengisile imoto.

INkantolo eqapha leli cala igunyaze i-Spot Settlements ukuthi ixhumane nawe nabanye abangamalungu ekilasi ukuze inazise ngamalungelo akho nezibopho ngaphansi kweSivumelwano se-class action. Uwukhethwe njengomuntu ongase abe yilungu leKilasi futhi ofaneleke ukuthatha ingxenye eSivumelwaneni. Lokhu kusekelwe emarekhodini okuthengwa kwezimoto kanye nedatha ye-eNaTIS yezimoto zeVolkswagen ne-Audi EA189 ze-diesel.

Uma ungafuni sibuye sixhumane nawe, sicela ubheke POPIA. Khumbula, asikwazi ukucubungula isimangalo sakho uma wenqaba noma yiluphi ukuxhumana.

Sithole imininingwane yakho ku-electronic National Administration Traffic Information System (eNaTIS), okuyi-rekhodi labanikazi bezimoto bonke. Lokhu kwenziwe ngomyalo weNkantolo ePhakeme yaseNingizimu Afrika njengoba i-Spot Settlements iqokwe njengeMphathi weSivumelwano ukuze ixhumane nawo wonke abangamalungu ekilasi.

Isimangalo & Inkokhelo

  1. Faka isimangalo. Nikeza imininingwane eyisisekelo nemibhalo esekelayo. Usuku lokugcina: 30 March 2026. Uzokhulula izimangalo zakho zomthetho. Bheka ikhasi le-My Claim.
  2. Zikhiphe (Opt-Out). Angeke uthole inkokhelo futhi ugcina ilungelo lokumangalela. Bheka ikhasi le-Opt-Out.
  3. Phikisa iSivumelwano. Phakamisa ukukhathazeka usalokhu uyilungu leKilasi. Bheka ikhasi le-Objection.
  4. Ungenza lutho. Angeke uthole inkokhelo futhi usazoboshwa yiSivumelwano.
  5. Cela ukungaxhunyanwa futhi. Bheka POPIA. Qaphela: asikwazi ukucubungula isimangalo sakho ngaphandle kokuxhumana okudingekayo; izinketho zokuphuma ngokwengxenye zichaziwe lapho.

Ukucela ukususwa ohlwini lokuxhumana akufani nokuphikisa noma ukuphuma.

Ngaphansi kwemigomo yeSivumelwano, abamangali abafaneleka abafaka isimangalo esivumelekile ngesikhathi bangathola kufika ku-R10 000 ngemoto ngayinye. Isamba singase sibe sezingeni eliphansi kuye ngenani labantu abafaka izimangalo ezivumelekile.

Isivumelwano sibeka eceleni isamba esinqunyiwe semali yawo wonke amalungu ekilasi. Uma inani lezimangalo ezivumelekile lidlula izimali ezitholakalayo, inkokhelo yomuntu ngamunye iyanciphiswa ngokulinganiselwa (“ukunciphiswa kwe-pro rata”).

Kufanele ufake isimangalo ngo-30 March 2026. Sebenzisa i-QR code yakho yomuntu uqobo othole esazisweni (imeyili/SMS/WhatsApp/Telegram), noma uvakashele ikhasi le-My Claim ukuze uthole imiyalelo.

Yebo. Izidingo zincike endleleni oyikhethayo yokukhokhelwa.

Ukufakwa ngqo ebhange (kulezi zikhungo): ABSA, Access Bank, African Bank, Capitec Bank, Discovery Bank, FinBond Mutual Bank, First National Bank (FNB), Grindrod Bank, Investec, Mercantile Bank, Nedbank, Sasfin Bank, Standard Bank, Tyme Bank, UBank — kudingeka ungenise incwadi yokuqinisekisa yasebhange.

Ezinye izikhungo noma i-eWallet: nikeza (1) ikhophi eqinisekisiwe ye-ID yakho noma isitifiketi sobhaliso lwenkampani, bese (2) uma ukhetha ukufakwa ebhange, incwadi yokuqinisekisa yasebhange. (Ayidingeki incwadi yebhange ku-eWallet.)

Ungayithola incwadi yokuqinisekisa ngehlelo leselula lebhange lakho noma ngephasishi lewebhu eliphephile. Uma ukhetha, vakashela igatsha ucele usizo lokuyithola.

Khetha okukodwa lapho ufaka isimangalo sakho:

  1. Ukufakwa ngqo ku-akhawunti yakho yasebhange (kudinga incwadi yokuqinisekisa yasebhange esebenzayo).
  2. Inkokhelo ye-eWallet enombolweni yakho yeselula (ayidingi incwadi yebhange).

Izinkokhelo zenziwa kusetshenziswa izinhlelo eziphephile, eziqinisekisiwe uma izimangalo sezivunyelwe futhi izimali sezikhona.

Cha, izinkokhelo zesivumelwano ngaphansi kwalolu hlelo azibhekwa njengengeniso ekhokhiswa intela ngaphansi komthetho wamanje waseNingizimu Afrika. Uma unemibuzo ethize, xhumana nomeluleki wakho wentela.

Cha. Izinkokhelo zingenziwa kuphela kumangali oqinisekisiwe owabe engumnikazi noma umqashi wemoto ngaphambi kuka-22 September 2015.

Inqubo & Izinsuku zokugcina

Inkokhelo izokwenziwa ngemuva kokuba iNkantolo ePhakeme isivumile yonke imigomo nezinyathelo zokusetshenziswa kweSivumelwano, nangemva kokuba i-Spot Settlements isiqedile ukubuyekeza izimangalo nokuvuma ukuze kunqunywe izimali zokugcina. Lokhu kungathatha izinyanga eziningana.

Bheka ikhasi le-Updates ngezaziso zesikhathi.

Ngemva kokungenisa, uzobona isiqinisekiso esikrinini futhi uthole umyalezo (imeyili/SMS/WhatsApp/Telegram) onenombolo nosuku lwesimangalo sakho. Uzokwaziswa uma isimangalo sivunyelwe noma uma kudingeka olunye ulwazi. Ungahlola isimo noma yinini ku-khasi le-My Claim.

Xhumana ne-Spot Settlements nganoma iyiphi indlela ekhasini le-Contact. Ukusekelwa kuyatholakala ngocingo, WhatsApp, Telegram, nange-imeyili.

Usuku lokugcina lokungenisa isimangalo sakho ngu-30 March 2026. Izimangalo ezihanjiswa sekwedlule azifaneleki ngaphandle kokuthi iNkantolo inikeze ukunwetshwa ngaphansi kwezimo ezikhethekile. Sicela ungenise ngokushesha okukhulu.

Ungafaka isiphikiso eNkantolo wena uqobo noma ngummeli wakho (ngemali yakho). Bheka ikhasi le-Objection ngemiyalelo nezinsuku zokugcina. Ukufaka isiphikiso akukukhiphi ekilasini; usengakwazi ukufaka isimangalo uma iSivumelwano sivunywa.

Landela izinyathelo ekhasini le-Opt-Out. Uma uphuma, awutholi inkokhelo kodwa ugcina ilungelo lokulandela icala lakho. Uma ungakwenzi lutho, uzoboshwa yiSivumelwano futhi ukhulule ilungelo lokumangalela ngezindaba ezifanayo.

Cha. Ukufaka isimangalo ngenqubo yezimangalo kumahhala. Uma kukhona ocela imali, ungakhokhi. Mbikele ku-webmaster@spotsettlements.com.

Ubumfihlo & Idatha

Cha, sizosebenzisa imininingwane yakho kuphela ukuphatha isivumelwano nohlelo lwezimangalo, futhi ngeke sabelane ngemininingwane yakho yomuntu siqu nanoma ubani ongaphandle kweSivumelwano.

Sizogcina futhi sicubungule imininingwane yakho ngenhloso yokuphatha lesi Sivumelwano kuphela. Uma inqubo isiqediwe, imininingwane yomuntu siqu izogcinwa kumaseva aphephile isikhathi esinqunywe umthetho ngaphansi kwezilawuli eziqinile zokufinyelela. Izikhungo zokuqinisekisa (eNaTIS, uMnyango Wezasekhaya, njll.) nazo ngeke zigcine amarekhodi abantu bonke abaqinisekiswe njengengxenye yale nqubo.