FAQs
Imibuzo Ebuziwa Rhoqo
Iimpendulo kwimibuzo eqhelekileyo malunga nenyathelo lekilasi, iSivumelwano, isizathu sokuba kutheni unokuthi uqhagamshelwe, nokuba ungathini. Ukuba awuyifumani impendulo yakho, nceda uqhagamshelane neqela lethu lenkxaso apha.
Khangela ii-FAQ
Malunga necala
I-class action yenzeka xa umntu omnye okanye abangaphezulu ababungazwa “abameli” bezisa ityala egameni leqela labantu abakholelwa ukuba banemibango efanayo yomthetho evela kwisizathu esinye senyathelo.
Oku kuvumela wonke umntu ukuba enze izimangalo zakhe kunye kwityala elinye, endaweni yokuba umntu ngamnye aqalise ityala lakhe. Eli qela libizwa “ikilasi,” kwaye amalungu alo ngabanye abaziwa njenge “amalungu ekilasi.”
Xa i-class action isombululwe ngesivumelwano, iNkundla isombulula imiba yecala kubo bonke amalungu ekilasi ngaxeshanye kwaye ivume isivumelwano esiluncedo kuwo onke amalungu ekilasi.
I-Volkswagen yajongana necala le-class action elacetywayo elifakwe ngo-2018 kwiNkundla ePhakamileyo yaseMzantsi Afrika (iCandelo laseGauteng, eJohannesburg) elinxulumene nokukhutshwa kwemisila yeemoto ezithile zeVolkswagen neAudi ezineenjini ze-diesel uhlobo EA189 eMzantsi Afrika.
UMmiseli weSizwe weMigaqo yobuNyanzeliso (“NRCS”) wafumanisa ukuba iimoto zekilasi ezathengiswa eMzantsi Afrika zihambelana nemigaqo esebenzayo yokukhutshwa kwemisila.
Ngoko ke iVolkswagen iye yalikhanyela naliphi na ityala malunga nezityholo kweli cala kunye nalo naluphi na ubugwenxa. Njengenxalenye yokuzibophelela kweVolkswagen Group ekusombululeni amatyala anxulumene nembali yokukhutshwa kwe-diesel, iVolkswagen yaseMzantsi Afrika ingene kwisivumelwano se-class action ukusombulula izimangalo. Naluphi na uhlawulo lwenziwa njengomqondiso wobubele ngenjongo yokuqinisekisa, ukulungelelanisa kwezoshishino, nokuphepha iindleko zomthetho ezongezelelekileyo.
Ukuba wathenga okanye wakhupha ngemalimboleko/waqesha ii-Volkswagen okanye ii-Audi ezithile ze-diesel ezixhotyiswe ngenjini ye-EA189 phambi kwe-22 September 2015, unokufaneleka ukuhlawulwa phantsi kweSivumelwano esicetywayo ukuba uthumela isimangalo esisebenzayo ngexesha.
I-Spot Settlements yinkampani ezimeleyo enyulwe ngokuhlangeneyo nge sivumelwano phakathi kwamaqela eSivumelwano kwaye yaqinisekiswa yiNkundla ePhakamileyo yaseMzantsi Afrika (iCandelo laseGauteng, eJohannesburg) ukuba isebenze njengoMlawuli oSemthethweni weSivumelwano kwinkqubo yezisaziso neezimangalo zeVW EA189 Diesel eMzantsi Afrika. I-Spot Settlements ayihlangene namaqela aselityaleni.
Hayi, esi sivumelwano se-class action asisobugebenga. Isivumelwano sisombulula izimangalo zomthetho kwityala eliphambi kweNkundla ePhakamileyo yaseMzantsi Afrika (iCandelo laseGauteng, eJohannesburg) kwaye siphantsi kolawulo nokuqinisekiswa yinkundla.
Ukuba ufuna ukuqinisekisa ngokwakho, unokuqhagamshelana nendawo esondeleyo yeVolkswagen. Unokunxibelelana neZiko labathengi leVolkswagen yaseMzantsi Afrika ku support@vwconnect.co.za okanye ubize 0860 434 737 ukuze uqinisekise ubunyani beSivumelwano.
Ukuba kukho umntu onxibelelana nawe esithi le ncoko iphathelele esi Sivumelwano, nceda uqhagamshelane ne-Spot Settlements ukuze uqinisekise ubutyikityo balo naluphi na ulwazi, ikhonkco okanye i-imeyile efunyenweyo. Iinkcukacha zethu zoqhagamshelwano zifumaneka kwi Phepha loQhagamshelwano. Amanani efowuni, e-WhatsApp ne-Telegram aza kusetyenziswa ukunxibelelana nawe adweliswe apho. Amanye amanani asebenzisa ilogo yethu, ulwazi okanye azibiza ngathi anokuba bubuqhetseba.
Ukufaneleka
Ukuba wathenga okanye waqesha/waKHUPHA ngemalimboleko iVolkswagen okanye iAudi ethile ye-diesel exhotyiswe ngenjini ye-EA189 phambi kwe-22 September 2015, unokufaneleka ukuhlawulwa phantsi kweSivumelwano esicetywayo ukuba uthumela isimangalo esisebenzayo ngexesha.
“Ikilasi leSivumelwano” lichazwa ngokukodwa njengabo bonke abantu (kubandakanywa nabantu ngabanye neenkampani) abathi phambi kwe-September 22, 2015, bathenga (nokuba ngqo okanye ngamalungiselelo emboleko yomntu wesithathu agqitywe neZiko lezeMali) okanye baqesha iMoto yekilasi. Ezi nkampani nabantu balandelayo bayakhutshwa kwiKilasi:
- Iigosa, abalawuli nabasebenzi beVolkswagen South Africa (“VWSA”);
- Amashishini adibene neVWSA kunye neengqonyela, abalawuli nabasebenzi bawo;
- Abasasazi kunye neengqonyela, abalawuli nabasebenzi babo abanxulumene neVWSA;
- Abasemagunyeni ezinkundla abaphethe le meko kunye namalungu osapho abo asondeleyo, kunye nabasebenzi beenkundla abanxulumene nalo mbandela;
- Imibutho okanye amaziko anika amalungu ekilasi inkxaso-mali; kwaye
- Bonke abanye abakwiKilasi abazizikhupha ngokufanelekileyo nangexesha kwiKilasi njengoko kubonelelwe kwiSivumelwano seKilasi nesichazwe kule webhusayithi.
Ukuba kukho izimangalo ezininzi ezisebenzayo ngemoto enye (umzekelo, abanikazi ababini bangaphambili), uMlawuli weSivumelwano uya wahlula intlawulo yemoto ngokulinganayo phakathi kwabo.
Ungafaka isimangalo ngemoto nganye efanelekileyo obuyinayo okanye wayiqesha ngexesha elifanelekileyo.
Ukuba ubunemoto okanye wayiqesha iVolkswagen okanye iAudi enenjini ye-EA189 phambi kwe-22 September 2015, usenokuba ufanelekile, nokuba uyithengisile imoto.
INkundla ejongene neli cala igunyazise i-Spot Settlements ukuba inxibelelane nawe nakwabanye abanokubangamalungu ekilasi ukuze inazise ngamalungelo akho kunye neembopheleleko zomthetho phantsi kweSivumelwano se-class action. Uchongwe njengomntu onokuthi abe lilungu leKilasi kwaye afaneleke ukuthatha inxaxheba esi Sivumelwano. Oku kusekelwe kwiirekhodi zokuthengwa kweemoto kunye nedatha ye-eNaTIS yeemoto zeVolkswagen neAudi EA189 ze-diesel.
Ukuba awufuni siqhubeke ukunxibelelana nawe, nceda ubone POPIA. Khumbula, asinako ukuqhubekeka ngesimangalo sakho ukuba uyala naluphi na unxibelelwano.
Sizifumene iinkcukacha zakho kwi-electronic National Administration Traffic Information System (eNaTIS), eludwe lwabanini-zimoto bonke. Oku kwenziwe ngokwesikhokelo seNkundla ePhakamileyo yaseMzantsi Afrika kuba i-Spot Settlements inyulwe njengoMlawuli weSivumelwano ukunxibelelana nabo bonke abanokubangamalungu ekilasi.
Isimangalo & Intlawulo
- Faka isimangalo. Nika ulwazi olusisiseko kunye namaxwebhu axhasayo. Umhla wokugqibela: 30 March 2026. Uya kukhulula izimangalo zakho zomthetho. Bona iphepha le-My Claim.
- Zikhuphe (Opt-Out). Awuyi kufumana ntlawulo kwaye ugcina ilungelo lokumangalela. Bona iphepha le-Opt-Out.
- Chasa iSivumelwano. Phakamisa inkxalabo ngelixa usahleli kwiKilasi. Bona iphepha le-Objection.
- Ungaenzi nto. Awuyi kufumana ntlawulo kwaye usaya kubotshelelwa yiSivumelwano.
- Cela ukuba ningandinxibeleli kwakhona. Bona POPIA. Qaphela: asinako ukuqhubekisa isimangalo sakho ngaphandle konxibelelwano olubalulekileyo; iinketho zokuphuma ngokuyinxenye zichazwe apho.
Ukucela ukususwa kuluhlu lonxibelelwano akufani nokuchasa okanye ukuphuma.
Ngaphantsi kwemigaqo yeSivumelwano, abamangali abafanelekileyo abafaka isimangalo esisebenzayo ngexesha banokufumana ukuya kuthi ga kwi-R10,000 ngemoto nganye. Isixa sinokuncipha kuxhomekeke kubantu abafaka izimangalo ezisebenzayo.
Isivumelwano sibeka bucala isixa esimisiweyo semali kuzo zonke amalungu ekilasi. Ukuba inani lezimangalo ezisebenzayo lidlula imali ekhoyo, intlawulo yomntu ngamnye iyancitshiswa ngokulinganiselwa (“unciphiso lwe-pro rata”).
Kufuneka ufake isimangalo ngo-30 March 2026. Sebenzisa i-QR code yakho eyenziwe kuwe evela kwisaziso osifumeneyo (imeyile/SMS/WhatsApp/Telegram), okanye tyelela iphepha le-My Claim ufumane imiyalelo.
Ewe. Iimfuno zixhomekeke kwindlela oyikhethayo yokuhlawulwa.
Intlawulo ethe ngqo ebhankini (kwezi bhanki zilandelayo): ABSA, Access Bank, African Bank, Capitec Bank, Discovery Bank, FinBond Mutual Bank, First National Bank (FNB), Grindrod Bank, Investec, Mercantile Bank, Nedbank, Sasfin Bank, Standard Bank, Tyme Bank, UBank — kufuneka ungenise ileta yokuqinisekisa yasebhankini.
Ezinye iibhanki okanye i-eWallet: ngenisa (1) ikhophi eqinisekisiweyo yesazisi sakho okanye isatifikethi sobhaliso lwenkampani, kwaye (2) ukuba ukhetha intlawulo ebhankini, ileta yokuqinisekisa yasebhankini. (Akukho leta yebhanki ifunekayo kwi-eWallet.)
Ungayifumana ileta yokuqinisekisa nge-app yebhanki yakho okanye ngeqonga le-web elikhuselekileyo. Ukuba uyakhetha, ndwendwela isebe lebhanki ucele uncedo lokuyifumana.
Khetha enye xa ufaka isimangalo sakho:
- Intlawulo ethe ngqo kwi-akhawunti yakho yebhanki (ifuna ileta yokuqinisekisa yasebhankini esebenzayo).
- Intlawulo ye-eWallet kwinombolo yakho yeselula (akufuneki leta yebhanki).
Iintlawulo zenziwa kusetyenziswa iinkqubo ezikhuselekileyo, eziqinisekisiweyo nje ukuba izimangalo zamkelwe kwaye imali ikhona.
Hayi, iintlawulo zesivumelwano phantsi kwale nkqubo azithathwa njengengeniso erhafiswayo phantsi komthetho okhoyo waseMzantsi Afrika. Ukuba unemibuzo ethile, thetha nomcebisi wakho werhafu.
Hayi. Iintlawulo zinokwenziwa kuphela kumangali oqinisekisiweyo owayengumnini okanye umqeshi wemoto phambi kwe-22 September 2015.
Inkqubo & Imihla yokugqibela
Intlawulo iya kwenziwa emva kokuba iNkundla ePhakamileyo ivumile yonke imiqathango kunye namanqanaba okufezekisa eSivumelwano, kwaye i-Spot Settlements igqibe uphononongo lwezimangalo kunye nokuvuma ukuze imisele izixa zokuhlawula zokugqibela. Oku kungathatha iinyanga ezininzi.
Jonga iphepha lee-Updates ngezaziso zexesha.
Emva kokungenisa, uya kubona isiqinisekiso kwisikrini uze ufumane umyalezo (imeyile/SMS/WhatsApp/Telegram) one-nombolo yesimangalo sakho nomhla. Uya kwaziswa xa isimangalo samkelwe okanye ukuba kufuneka ulwazi olongezelelweyo. Ungajonga imeko nanini na kwi phepha le-My Claim.
Qhagamshelana ne-Spot Settlements ngayo nayiphi na indlela ekwi-Phepha loQhagamshelwano. Inkxaso iyafumaneka ngefowuni, WhatsApp, Telegram, kunye ne-imeyile.
Umhla wokugqibela wokungenisa isimangalo sakho ngu-30 March 2026. Izimangalo ezilibazisekileyo azifanelekanga ngaphandle kokuba iNkundla inika ulwandiso phantsi kweemeko ezikhethekileyo. Nceda ungenise kwakamsinya.
Ungangenisa isichaso kwiNkundla ngokwakho okanye ngugqirha wakho wezomthetho (ngendleko zakho). Bona iphepha le-Objection ukuze ufumane imiyalelo nemihla yokugqibela. Ukufaka isichaso akuthethi ukuba uyakhutshwa kwiKilasi; ungafaka isimangalo ukuba iSivumelwano siyavunywa.
Landela amanyathelo kwiphepha le-Opt-Out. Ukuba uyaphuma, awuyi kufumana ntlawulo kodwa ugcina ilungelo lokulandela ityala lakho. Ukuba awenzi nto, uya kubotshelelwa yiSivumelwano uze ukhulule ilungelo lokumangalela kumiba efanayo.
Hayi. Ukungenisa isimangalo ngenkqubo yezimangalo simahla. Ukuba kukho nabani na ocel’umali, ungahlawuli. Xela ku webmaster@spotsettlements.com.
Ubumfihlo & Idatha
Hayi, siza kulusebenzisa kuphela ulwazi lwakho ukulawula isivumelwano kunye nenkqubo yezi mangalo, kwaye asisoze sabelane ngolwazi lwakho lobuqu nabani na ngaphandle kweSivumelwano.
Siza kulugcina size siluqhube ulwazi lwakho ngenjongo yokulawula esi Sivumelwano sodwa. Xa inkqubo igqityiwe, ulwazi lobuqu luya kugcinwa kwiiseva ezikhuselekileyo ixesha elimiselwe ngumthetho phantsi kolawulo olungqongqo. Amaziko oqinisekiso (eNaTIS, uMphathiswa weMicimbi yangaphakathi, njl.) nawo akayi kugcina iirekhodi zabo bonke abantu abaqinisekisiweyo njengendawo yalenkqubo.