Terms of Use

Terms of Use

Please read these terms and conditions carefully before using this website operated by Spot Settlements ("us", "we", "our").

Effective
01 Jan 2025
Last updated
28 Oct 2025
POPIA GDPR (where applicable) Court-mandated processing

1. Acceptance

By selecting agree on the website, you consent to the privacy policy and agree to the terms of use. If the user does not wish to be bound by these terms and conditions, the user may not access, display, use, download and/or otherwise copy or distribute content obtained on this website. If a user does not wish to agree to the terms of the website, a claim via the website cannot be instituted. A user can submit a claim via post, courier or hand delivery to the following addresses:

Postal address:
PostNet Suite #39
Private Bag X18
Rondebosch
Cape Town
7701
Physical address:
2nd Floor
Ebden House
Belmont Office Park
Belmont Road
Rondebosch
Cape Town
7700

The website is designed and operates solely for the processes of informing the public of potential claims relating to the settlement agreement which has become a court order in the matter between Grobbelaar and Others v Volkswagen South Africa. This case is a class action aimed at providing compensation relating to the sale or lease of specific class vehicles, prior to 22 September 2015.
Spot Settlements (“Spot”) has been appointed to manage all aspects of the claims administration process and settlements thereof, for a limited period of time, subject to the court order.

2. Permitted Use

You may only use the site lawfully. Specifically, and amongst other things, you may not:

  1. Submit false or misleading information or documents
  2. Misrepresent identity or impersonate others
  3. Attempt unauthorized access
  4. Interfere with website operations or extract data
  5. Provide any passwords or log-in details to any third party

3. Intellectual Property

The website and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The website is protected by copyright, trademark, and other laws of both South Africa and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

4. No expectation of success

Spot administers the communications relating to potential claims, verification of all aspects of claims, the claims process, referral to the Panel in cases of dispute and the claims payouts, where claimants are eligible, according to the Settlement Agreement and the Court Order.
By entering into communications with Spot, by using the website, by uploading or downloading information, and by engaging in verification processes, a potential claimant acknowledge that there is no guarantee that a communication, claim or claim outcome would be successful.

5. User Submissions

By submitting information (e.g. claim details or documents), you confirm that same is accurate and that you are legally entitled to share it. Submissions are governed under our Privacy Policy.

6. Privacy Policy

Your site use and all information submitted or generated as a result of the operation of the website as central to the claims administration, is subject to our Privacy Policy.

7. Modifications

Spot reserves the right to change, modify, add to or remove from portions or the whole of these terms and conditions of use from time to time. Changes to these terms and conditions of use will take effect upon such changes being posted to this website. It is the user’s obligation to periodically check these terms and conditions of use at this website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.

8. Governing Law

These Terms are governed by South African law and subject to the jurisdiction of the South African courts.

9. Contact Details

A Spot of Innovation (Pty) Ltd
Email: claims@SpotSettlements.co.za
Phone: +27 (0) 87 012 6453
Address: 2nd Floor, Ebden House, Belmont Office Park, Belmont Road, Rondebosch, Cape Town, 7700