My Claim

How to submit a claim

Follow these steps to submit your VW EA189 Diesel Settlement claim online.

Claim deadline

30 March 2026

Submit early to avoid delays.

Have your unique code ready.

To submit a claim, you must register an account using the personalised QR code or link that was sent to you via email, SMS, WhatsApp, or Telegram. If you have not received your verification link or QR code, please email support@spotsettlements.co.za to request that it be sent to you.

Start my claim

Step-by-step

1

Identify yourself

Enter your South African ID or passport number (if non-South African), or company registration number (if the vehicle was owned by a company).
2

Check & correct your details

Review the pre-populated information and correct anything that’s wrong before continuing.
3

Upload supporting documents

See the Supporting documents section below to know exactly what to provide.
4

Choose how to be paid

Select bank deposit or eWallet. Requirements differ slightly (details below).
5

Review & submit

Confirm everything is correct, then submit your claim before 30 March 2026.
6

Track your claim

You’ll get an on-screen confirmation and a follow-up message with your claim number. You can check status anytime on the My Claim page.

Prefer paper?

Online is fastest, but you may submit by post or hand-delivery. Include:

Bank confirmation letter, and
Certified ID or company registration certificate if you want eWallet payment or your bank isn’t in the list below, and
The completed Claim Form (download from the Documents page).

Post/courier (postmark by 30 March 2026): PostNet Suite #39, Private Bag X18, Rondebosch, 7701

Hand-deliver (by 30 March 2026): Ebden House, Belmont Office Park, 12 Belmont Road, Rondebosch, Cape Town, 7700