My Claim
How to submit a claim
Follow these steps to submit your VW EA189 Diesel Settlement claim online.
Claim deadline
30 March 2026
Submit early to avoid delays.
Have your unique code ready.
Start my claim
To submit a claim, you must register an account using the personalised QR code or link that was sent to you via email, SMS, WhatsApp, or Telegram. If you have not received your verification link or QR code, please email support@spotsettlements.co.za to request that it be sent to you.
Step-by-step
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1Identify yourselfEnter your South African ID or passport number (if non-South African), or company registration number (if the vehicle was owned by a company).
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2Check & correct your detailsReview the pre-populated information and correct anything that’s wrong before continuing.
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3Upload supporting documentsSee the Supporting documents section below to know exactly what to provide.
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4Choose how to be paidSelect bank deposit or eWallet. Requirements differ slightly (details below).
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5Review & submitConfirm everything is correct, then submit your claim before 30 March 2026.
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6Track your claimYou’ll get an on-screen confirmation and a follow-up message with your claim number. You can check status anytime on the My Claim page.
Supporting documents
If paid into one of these 15 banks:
ABSA, Access Bank, African Bank, Capitec, Discovery, FinBond Mutual Bank, FNB, Grindrod, Investec, Mercantile, Nedbank, Sasfin, Standard Bank, Tyme, UBank
→ Only a bank confirmation letter is required.
If paid to another bank or via eWallet:
Provide:
- Certified copy of your SA ID / passport (or company registration certificate), and
- Bank confirmation letter (if choosing a bank deposit).
Tip: Accepted formats: PDF, JPG/PNG. Ensure names and numbers are clearly visible. Certification should be recent (ideally within 3 months).
Prefer paper?
Online is fastest, but you may submit by post or hand-delivery. Include:
- Bank confirmation letter, and
- Certified ID or company registration certificate if you want eWallet payment or your bank isn’t in the list below, and
- The completed Claim Form (download from the Documents page).
Post/courier (postmark by 30 March 2026): PostNet Suite #39, Private Bag X18, Rondebosch, 7701
Hand-deliver (by 30 March 2026): Ebden House, Belmont Office Park, 12 Belmont Road, Rondebosch, Cape Town, 7700
Get a bank confirmation letter
Most banks let you download a letter in their app or internet banking. If not available, visit a branch.
1) Log into Internet Banking → 2) Account Centre → 3) Choose Confirmation letter → 4) Download (save/print).
1) Open app & sign in → 2) Menu → 3) Documents → Bank confirmation letter → 4) Select account → 5) Choose format (PDF/DOC) → 6) Download.
1) App → sign in → 2) Account services / Documents → 3) Request/download bank confirmation letter.
1) App → sign in → 2) Select account → 3) Top-right ⋯ → 4) Share proof of account → 5) Send via Email/WhatsApp/SMS.
1) App → More → Other Documents → 2) Account Confirmation Letters → choose account → download.
Not available online — request a confirmation letter at a branch.
1) App → sign in → 2) Accounts → select account → 3) Account Options → Account Confirmation Letter → email or download.
Not available online — request a confirmation letter at a branch.
1) Check your Welcome email (attachment), or 2) Online banking → Dashboard → select account → MyBriefcase → download confirmation document.
Not available online — request a confirmation letter at a branch.
Internet banking → Overview → select account → Account details (Features) → Share proof of account via email.
App → log in → open the account → look for Documents / Bank letters → download Bank/Account Confirmation Letter.
App → log in → select account → Your documents → View & Save → download or email.
App or portal → Everyday Account → Account Information → Statements / Proof of bank account → sent to your email.
App → log in → open the account → Account details / Features → share account information → choose email → send/download.